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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Helen Dennison

November 5, 2024

5  out of  5
rating by Helen Dennison
"I know little about the correct process and Alina was more than helpful and made the process easy and understandable and I just want to give her the praise that is due. You are lucky to have her."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Lino Reale, State Farm Insurance"
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Lewis Becker

October 30, 2024

5  out of  5
rating by Lewis Becker
"Very easy to work with"
We responded:
"Lewis, We appreciate the review. We enjoy working with you. Thank you for being my customer. Lino Reale State Farm insurance "
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Amanda Thongsirimonghoun

October 29, 2024

5  out of  5
rating by Amanda Thongsirimonghoun
"Christopher was quick, kind, and helpful!"
We responded:
"Amanda, thank you for the great review. Glad to hear you are happy with our customer service. We appreciate you. Lino Reale State Farm insurance "
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Mark Bailey

October 21, 2024

5  out of  5
rating by Mark Bailey
"Alina Thompson is awesome. Everyone at Lino Statefarm is awesome. Is rare to get the quality of service they provide. Add one more star so I can pic six! No other statefarm branch holds a candle to Lino and his team. Thank you Alina Thompson."
We responded:
"Mark, thank you for the incredible review. We appreciate the trust you place in my agency. Thank you for being my customer. Lino Reale State Farm insurance "
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Skylar Dimora

October 21, 2024

5  out of  5
rating by Skylar Dimora
"This location is incredible. One of the lovely ladies who works there, Jean, saved my dads day last week when he went to test drive a car who’s engine had blown during the test drive. He was stuck at a light in the middle of an intersection at rush hour with no phone numbers but hers to call for help. Jean went above and beyond, researched who the car belonged to. Called that owners boss, found the number from them and gave the owner of the car he was test driving a call letting them know the situation my dad was in. All my dad had to do was sit tight and wait she handled everything for him. Connected him to a tow, stayed on the line and guided him through every step so he was not alone. Jean along with everyone else at this location goes above and beyond for their customers. They treat him with so much care. Thanks again Jean!"
We responded:
"Skylar. Thank you for the review. So glad everything worked out for your father. We appreciate the trust you place in my agency."
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Liz Camp

October 14, 2024

5  out of  5
rating by Liz Camp
"Chris is a pleasure to talk to – he answered my questions and explained all my policy details to me. It’s great to know I have a local contact for my insurance needs, in addition to an 800 number!"
We responded:
"Liz, thank you for the great review. We are always available to provide you with world-class service. We appreciate you. Thank you for being my customer. Lino Reale State Farm insurance "
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Kristy G

October 7, 2024

5  out of  5
rating by Kristy G
"Fantastic service as always! There when I need them, a quote or help with savings. Lino is amazing and Alina was a great help"
We responded:
"Kristy, thank you for the great review. It’s always a pleasure working with you. Thank you for being my customer! Lino Reale State Farm insurance "
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John Dankert

October 3, 2024

5  out of  5
rating by John Dankert
"Alina promptly responded to my e-mail with the requested information. Good overall experience."
We responded:
"John, thank you for the review. It’s a pleasure dealing with you and your entire family. Thank you for being my customer. Lino Reale State Farm insurance "
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Gretchen Coates

September 30, 2024

5  out of  5
rating by Gretchen Coates
"Always a good conversation. Very insightful and knowledgeable"
We responded:
"Gretchen, thank you for the great review. It’s always a pleasure working with you. Thank you for being my customer. Lino Reale State Farm insurance"
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Matthias

September 23, 2024

4  out of  5
rating by Matthias
"Very friendly and easy to work with. Customer service was excellent!"
We responded:
"Matthias, thank you for the review. You are appreciated!! Lino Reale State Farm insurance "
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Lauren Yogis

September 19, 2024

5  out of  5
rating by Lauren Yogis
"Always super friendly and helpful! Great service all around!"
We responded:
"Lauren, thank you for the fantastic review. We appreciate you. Thank you for being my customer. Lino Reale State Farm insurance "
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Richard Morgan

September 17, 2024

5  out of  5
rating by Richard Morgan
"Alina helped me with a change in my insurance policy that took less than 2 minutes phone time and a very prompt email, with photos. All very well done, and thank you Alina."
We responded:
"Richard, thank you for the wonderful review. We definitely appreciate it. Thank you for being my customer. Lino Reale State Farm insurance "
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JT Tunnicliff

September 16, 2024

5  out of  5
rating by JT Tunnicliff
"Alina at Lino Reale Insurance Agency is a rock star. Knowledgable, efficient, responsive, friendly, and helpful! Lino Reale Insurance is the place to go!!!"
We responded:
"JT, thank you for the review. It’s always a pleasure working with you. Appreciate your loyalty throughout all these years. Thank you for being my customer. Lino Reale State Farm insurance "
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Kara Conklin

September 16, 2024

5  out of  5
rating by Kara Conklin
"Kind and professional to work with Alina on obtaining insurance cards for a mutual customer! I couldn't have asked for a more quick and easy transaction!"
We responded:
"Kara, thank you for the review. Please let us know if we can ever be of assistance. Lino Reale State Farm insurance "
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Holly Conway

September 16, 2024

5  out of  5
rating by Holly Conway
"Alina was great, easy to work with and efficient!"
We responded:
"Holly, thank you for the review. You are appreciated. Thank you for being my customer. Lino Reale State Farm insurance "
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lance nielsen

September 13, 2024

5  out of  5
rating by lance nielsen
"So I have been with State Farm insurance for over 44 years and Alina Thompson is probably the BEST agent I have ever had to talk to . Most agents ( as I am sure u have had to talk to ) make u feel unimportant or just tell u what they think u wanna know . Not Alina not even close not even ever !!!! . Alina tells u what u need to know . Takes the time to explain everything and will make sure you understand everything. On top of that Alina called me back a day or so later ( not because I asked her too ) but because she wanted to make sure if I needed anymore help . These days it’s incredibly rare to find someone ( let alone an insurance company)that goes the extra million miles to make sure ur ok . Well let me set the record straight here and now . Alina Thompson from Lino Reale State Farm office in Victor NY . She is the agent u need to talk to. Alina is my agent. And by the good grace of the Lord I am very lucky to have her as my agent AND you will be too !!!!"
We responded:
"Lance, thank you for the wonderful review. It’s always a pleasure working with you. I appreciate the loyalty you have shown to my agency over the many decades that you have been my customer. Look forward to continuing our business relationship. Lino Reale State Farm insurance"
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Patti

September 9, 2024

5  out of  5
rating by Patti
"After just turning in my plates on a sold car I talked with Alina and she walked me through the process of canceling the coverage in just a few seconds. It was quick and efficient. She was both knowledgeable and professional."
We responded:
"Patti, thank you for the great review. It is always great working with you. Your loyalty is greatly appreciated. Lino Reale State Farm insurance "
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Chris Skerritt

September 9, 2024

5  out of  5
rating by Chris Skerritt
"Alina was the best !!! She helped get my bill in check after a ridiculous rate increase!! Thank you very much , Alina !!"
We responded:
"Chris, thank you for the review. Insurance prices, like all consumer goods prices, are increasing in New York. I’m glad we were able to help you out. Lino Reale, State Farm insurance "
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Martha Wright

September 6, 2024

5  out of  5
rating by Martha Wright
"Answered phone in person, very helpful & quick to respond!"
We responded:
"Martha, thank you for the review. You are appreciated. Lino Reale State Farm insurance "
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Nicole Smith

September 5, 2024

5  out of  5
rating by Nicole Smith
"Alina was very knowledgeable and pleasant to speak with. I was looking for insurance from out of state and she was able to point me in the right direction! Thank you Alina for your guidance and upbeat attitude!"
We responded:
"Nicole, thank you for the review. We appreciate it and we look forward to working with you. Lino Reale State Farm insurance "
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M Bink

September 3, 2024

5  out of  5
rating by M Bink
"Alina Thompson at this office is a delight: kind, attentive, and prompt; I am grateful to have her help me stay on top of my account. I've been a customer with this branch for years and I am thankful for their stellar communication."
We responded:
"Thank you for the great review. We are grateful that you have been my client for many years. Lino Reale State Farm insurance "
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Martie Staser

August 30, 2024

5  out of  5
rating by Martie Staser
"Alina was very helpful this afternoon to get me quick quote and ID cards. Much appreciated."
We responded:
"Martie, thank you for the great review. We appreciate you. Lino Reale State Farm insurance "
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Dave Fletcher

August 30, 2024

5  out of  5
rating by Dave Fletcher
"Alina had my issue corrected and emailed to me before we even got off the phone, thanks!"
We responded:
"Hi Dave. Thank you for the review. We always strive to provide service excellence. We appreciate you. Lino Reale State Farm insurance "
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Rick Dean

August 27, 2024

5  out of  5
rating by Rick Dean
"Easy to talk to and get business done ! Thanks again!!"
We responded:
"Rick, we appreciate the great review. Thank you for being our customer. Lino Reale State Farm insurance "
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John Shea

August 27, 2024

5  out of  5
rating by John Shea
"Tyler made the whole process easy to transition my insurance to State Farm and rates were very competitive. Thank you!"
We responded:
"John, thank you for the great review. We are very happy that you’ve decided to be one of our customers at my agency. You are appreciated. Lino Reale State Farm insurance "